Shipping & Payment Policy
Our website strives to maintain accurate stock counts but from time-to-time there may be a stock discrepancy and we may not be able to fulfill all your items and orders at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of out-of-stock item or if you would prefer for us to process a refund (strictly limited to the out-of-stock item only). In no event shall we be liable for such stock discrepancy and inability to full your items and orders, whether due to the stock discrepancy or other reason which is not within our control.
Shipping Cost
The prices displayed on the website do not include shipping fees.The logistics/courier service company (from EASYPARCEL platform)'s charging scheme determines the shipping cost, which is calculated based on the weight, dimensions, and destination of the ordered items.The shipping cost is clearly indicated during the checkout process and will be charged as part of the purchase.
Delivery Processing Time
The order will be processed within 3 business days if all the items in the order are in stock.The items will only be shipped when they are ready to be shipped, and orders won't be shipped or delivered during weekends or public holidays.
We strive to deliver within the estimated timeframe, but delays may occur due to a high volume of orders or unexpected events.If there will be a significant delay in shipment of your order, we will attempt to notify you, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
Domestic shipments are generally transported for 2 to 7 business days. Moreover, orders sent internationally are expected to be in transit for 4 to 22 business days. This is a significant variation, depending on the logistics/courier service company and your location.
Upon dispatch, you will be given a tracking number or link that can be used to monitor the progress of your shipment based on the most recent updates provided by the logistics/courier service company.
Delivery Address
It's crucial that your shipping address provided to us is accurate. Before shipping, you are still able to make a one-time change to your address.After shipping, it is forbidden for you to change your address.
Shipment may not be able to be made by the logistics/courier service company to P.O. boxes or APO/FPO addresses. International shipping is subject to the address condition.
Items Out of Stock
In the event that an item you have fully paid for is out of stock or unavailable for any reason, we will wait for it to be restocked before sending your order. In this circumstance, we will reserve the other items that are prepared and available while we wait for the relevant item.You have the option to ship the other ready and available items first at your request, but be aware that you will be fully responsible for any costs and expenses associated with the separate shipments.
Self-Collection
If you chose to self-collect at HAPPYLAND retail store and left them uncollected for 30 days, they will be returned to HAPPYLAND warehouse automatically. If any additional arrangements need to be made, you will be responsible for paying the processing fees.
Parcel Damaged or Lost in Transit
In the event that you find out that a parcel has been damaged while in transit.Please do not accept the parcel at the doorstep and contact us to help you contact the logistics/courier service company and file a claim.It is necessary to save all packaging materials and damaged goods before submitting a claim.
We take no responsibility for such occurrences, but we can help you connect with the logistics/courier service company.All claims should be filed directly with the logistics/courier service company.
We shall not be accountable for setbacks due to customs delays and customs procedures.
We will not be responsible for loss or damage to the product due to weather-related damage, shipment delay and etc.
We will not be liable for accident or loss due to inaccurate shipping information provided and the customer would be responsible for all the shipping charges due to unreliable shipping information provided.
We will not make misleading assertions that are different from the original transaction amount mentioned on our receipts.
Insurance
The respective logistics/courier service company guarantees the insurance for loss and damage up to the value stated. When placing an order for high-value items, you have the option to purchase insurance to cover your parcel.
Payment Method
A.)Online Banking or Bank Deposit
Our bank details are stated below:-
MAYBANK BERHAD
Account Name: Happyland Game Services
Account Number: 508225544999
In order to deposit funds through a bank transfer, please make the payment within 24 hours and send us the payment slip or receipt via email or uploading. If you fail to pay within 24 hours, it will be cancelled immediately.
B.)Credit or Debit Card
When placing your order, you can input your payment details by using a valid credit or debit card (VISA or Mastercard). Once we receive your order, we'll conduct a standard pre-authorization check on your payment card to ensure that there's sufficient funds to complete the transaction. The pre-authorization check must be completed before dispatching the goods.Once the order is accepted, your card will be debited.
C.)Balance Payment
For Pre-Order or Back-Order items, a notification will be sent over once the item has arrived. The Balance Payment must be paid within 7 business days. Order that exceeds the payment period will be cancelled immediately and the Deposit will be forfeited by us absolutely.
You have the responsibility to guarantee that your last known email address or contact number provided to us is accurate at all times. It is required that you keep us updated with these details. All notifications issued by us will be considered delivered if sent to the last known address or contact number.